SoulMap™ Support
Last updated: 1 June 2026
Need help with SoulMap™?
Email: connect@soulmaphk.net
Response time: within 48 hours on business days.
For urgent safety or user report issues, please include “Safety Report” in your email subject.
Welcome to SoulMap™ Support. If you have questions, need help with your account, want to report a safety concern, or need assistance with the SoulMap™ app, please contact us using the information below.
Contact Us
For all support enquiries, please email:
We aim to respond within 48 hours on business days.
Please include the following information when contacting us, where applicable:
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Your registered email address
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Your device model and operating system
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A short description of the issue
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Screenshots, if available
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The name or profile details of any user involved, if the enquiry relates to safety, reporting, or community conduct
What We Can Help With
You may contact SoulMap™ Support for:
Account Support
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Login or account access issues
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Profile update issues
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Verification or Honesty Badge enquiries
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Account status questions
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Account deletion requests
For account deletion, you may also visit our dedicated page:
Safety and User Reports
SoulMap is designed to support more honest, respectful, and transparent connections. If you experience inappropriate behaviour, suspicious activity, harassment, impersonation, misleading information, or any other safety concern, please contact us immediately.
When reporting a user, please include:
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Your registered email address
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The profile name or details of the user being reported
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A description of what happened
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Screenshots or supporting information, if available
SoulMap™ may review reports and take appropriate action, including warning, restricting, suspending, or removing accounts that violate our Terms of Service or Community Guidelines.
For community rules, please visit:
Child Safety and Protection
SoulMap™ is intended for adults only. Users must meet the minimum age requirement stated in our Terms of Service. We do not allow child sexual abuse material, child sexual exploitation, grooming, or any content or behaviour that endangers minors.
If you need to report any child safety concern, please contact us immediately at:
For our child safety standards, please visit:
Subscription, Payment, and Billing Support
For subscription, payment, refund, or billing-related questions, please contact us at:
If your payment was made through Apple App Store or Google Play, billing and refund handling may also be subject to the relevant platform’s policies and procedures.
Technical Support
If you experience a technical issue, such as app crashes, loading problems, login errors, notification issues, or display problems, please email us with:
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Your registered email address
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Device model
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Operating system version
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App version
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Screenshots or screen recordings, if available
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A short description of the issue
Privacy and Data Requests
For questions about personal data, privacy, data access, correction, or deletion, please contact us at:
For more information, please visit:
Accessibility Support
If you experience difficulty accessing or using SoulMap because of accessibility needs, please contact us and we will review your enquiry.
For more information, please visit:
Important Links
Company / Developer Contact
SoulMap™
Email: connect@soulmaphk.net
Website: https://www.soulmaphk.net
This support page is provided to help SoulMap™ users ask questions, request support, report safety concerns, and contact the SoulMap™ team regarding the app.