Privacy Policy

SoulMap™ (“we”, “our”, “us”) is committed to protecting your personal data and maintaining transparency in how we collect, use, store, and safeguard your information.

This Privacy Policy is designed in accordance with applicable laws, including the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”), and reflects globally recognized data protection standards.

1. Information We Collect

We collect personal data necessary to provide our services, improve compatibility matching, and maintain a trusted environment.

a. Information You Provide

Name, age, gender, photos
Personal preferences, lifestyle information, interests
Responses to compatibility questionnaires
Profile content, messages, and communications

b. Verification Information (Honesty Badge)

If you apply for verification, we may collect:

Company email address
LinkedIn profile link
Business name card or equivalent proof
Employer or professional details

c. Automatically Collected Data

Device information (device type, operating system, identifiers)
IP address and approximate location
Usage data (interactions, matches, engagement patterns)
Log files and diagnostic data

d. Payment Information

Subscription status and transaction records

(Payment processing is handled by third-party providers. We do not store full payment card details.)

2. How We Use Your Information

We use your personal data to:

Operate and deliver the SoulMap™ platform
Generate compatibility insights, recommendations, and matches
Personalize your experience and content
Verify user identity under the Honesty Badge system
Detect, prevent, and address fraud, abuse, or misleading behavior
Improve our services, algorithms, and user safety
Communicate with you regarding updates, support, or relevant information

We process personal data based on user consent, contractual necessity, and our legitimate interests in operating and improving our services.

We do not sell your personal data.

3. Profiling, Matching & Automated Processing

SoulMap™ uses data-driven systems to enhance compatibility matching and recommendations.

This may include:

Analysis of questionnaire responses and user-provided information
Behavioral insights based on interactions and usage patterns
Inference of preferences and compatibility indicators
Automated ranking and recommendation of profiles

Such processing is essential to the core functionality of SoulMap™ and may not be disabled without affecting service availability.

Important:
These processes are designed to improve user experience but do not guarantee compatibility, user intent, identity, or relationship outcomes.

4. Honesty Badge Verification

By submitting verification materials, you:

Provide explicit consent for the collection and review of your professional information
Acknowledge that such information is used solely for verification purposes

Verification materials (such as name cards or LinkedIn profiles):

Will not be publicly displayed unless explicitly stated
Will not be used for marketing purposes
Will be accessible only to authorized personnel or systems

Disclaimer:
The Honesty Badge indicates that certain information has been reviewed based on available data.
SoulMap™ does not independently verify all underlying information and does not guarantee the accuracy, completeness, or current validity of any user’s identity or representations.

SoulMap™ does not assume responsibility for any reliance placed on such verification.
Users remain solely responsible for their representations and interactions.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core platform functionality
Maintain session integrity
Analyze usage patterns and improve performance
Measure effectiveness of features and user engagement

We may use third-party analytics or tracking tools to better understand usage behavior and improve our services.

You may manage certain tracking preferences through your device or browser settings.

6. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

a. Service Providers

Cloud hosting and infrastructure providers
Analytics and performance monitoring providers
Payment processors

b. Legal and Regulatory Authorities

Where required by applicable law, regulation, or legal process.

c. Business Transfers

In connection with a merger, acquisition, financing, or sale of assets.

All third parties are required to implement appropriate safeguards to protect your data.

7. Data Storage and Cross-Border Transfers

Your data is primarily stored in secure cloud infrastructure located in Hong Kong.

Certain data processing activities may involve cross-border access or international service providers.
Where such transfers occur, we implement reasonable safeguards to protect your personal data.

By using SoulMap™, you acknowledge and consent to such data processing.

8. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Fulfill the purposes described in this policy
Comply with legal and regulatory obligations

Upon account deletion:

Personal data will be deleted or anonymized within a reasonable timeframe
Certain data may be retained where required by law or for legitimate business purposes (including fraud prevention and dispute resolution)

9. Your Rights

Subject to applicable law, including the PDPO, you may:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal limitations)
Withdraw consent where applicable

Requests may be submitted via the contact details below.

10. Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal data.

However, no system can guarantee absolute security, and you acknowledge and accept this inherent risk.

11. User Interaction Disclaimer

SoulMap™ facilitates introductions and interactions between users but does not control or guarantee user behavior.

SoulMap™ does not undertake any obligation to monitor user conduct, communications, or interactions.
Users are solely responsible for their interactions, both online and offline.

12. Children

SoulMap™ is intended only for individuals aged 18 or above.
We do not knowingly collect personal data from minors.

13. International Users

If you access SoulMap™ from outside Hong Kong, you acknowledge that your data may be processed in Hong Kong and other jurisdictions.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Continued use of the platform constitutes acceptance of the updated policy.