SoulMap™ Child Safety Standards

Last Updated: 28 May 2026

SoulMap™ is committed to maintaining a safe, respectful, and responsible dating environment. We have zero tolerance for child sexual abuse material, child sexual exploitation, grooming, sexual solicitation of minors, or any content or behaviour that endangers children.

This Child Safety Standards page sets out our policies, reporting channels, enforcement actions, and cooperation approach in relation to child safety.

1. Zero-Tolerance Policy

SoulMap™ strictly prohibits any form of Child Sexual Abuse Material (CSAM), Child Sexual Exploitation (CSE), or Child Sexual Abuse and Exploitation (CSAE).

Prohibited conduct includes, but is not limited to:

Uploading, sharing, requesting, distributing, or promoting CSAM
Sexual exploitation, grooming, coercion, or solicitation of minors
Any attempt to contact, lure, exploit, or endanger a minor
Any content, profile, message, image, or activity that depicts, encourages, facilitates, or normalises child abuse or exploitation
Any attempt to use SoulMap to evade child safety laws or platform safety systems

Any account found to be involved in such activity may be immediately suspended or permanently banned.

2. In-App Reporting

Users can report abusive content, suspicious behaviour, or safety concerns directly within the SoulMap™ app.

To report a user or content in the app:

Open the relevant user chat
Tap Report or Report User, in the top right corner of the chat
Select the reason that best describes the concern.
Submit the report for review by the SoulMap™ team.

Users should report any content or behaviour that may involve minors, exploitation, grooming, harassment, impersonation, coercion, or other safety risks.

3. Safety Contact

For urgent child safety concerns or questions about this policy, users may contact SoulMap™ at:

connect@soulmaphk.net

Please include relevant details such as the user profile, screenshots where appropriate, dates, and a clear description of the concern. Do not forward or redistribute illegal content. Instead, report the issue through the app or contact us by email.

4. Review and Response Process

SoulMap reviews safety reports and prioritises reports involving potential harm to minors, CSAM, CSE, CSAE, grooming, exploitation, or serious safety risks.

Upon receiving a report, SoulMap™ may:

Review the reported profile, content, messages, or account activity
Remove or restrict access to violating content
Suspend or permanently ban accounts involved in prohibited conduct
Preserve relevant evidence where legally required or necessary for safety investigations
Escalate urgent or serious child safety concerns for further review
Report matters to relevant law enforcement, regulatory authorities, or child protection organisations where required by law or where we believe there is a serious risk of harm

We aim to review urgent child safety reports as quickly as possible. Where a report involves potential CSAM, child exploitation, grooming, or immediate safety risk, it will be treated as high priority.

5. Enforcement Actions

SoulMap™ may take enforcement action where a user violates our safety standards, community guidelines, or applicable laws.

Enforcement actions may include:

Content removal
Warning or restriction of account features
Temporary suspension
Permanent account ban
Blocking re-registration where appropriate
Preservation of relevant account information and evidence where legally required
Reporting to law enforcement or relevant authorities where legally required or appropriate

SoulMap™ reserves the right to take immediate action without prior notice where necessary to protect users, minors, or the wider community.

6. Law Enforcement Cooperation

SoulMap™ will cooperate with law enforcement agencies, regulatory authorities, and child protection organisations when legally required or where necessary to address credible risks involving child safety, CSAM, CSE, CSAE, grooming, exploitation, or serious harm.

We may preserve and disclose relevant information in accordance with applicable laws, legal processes, and our privacy obligations.

7. User Responsibility

Users must not use SoulMap™ to upload, share, request, promote, or engage in any content or behaviour involving child sexual abuse, child exploitation, grooming, or harm to minors.

Users who encounter suspicious, abusive, or illegal behaviour should report it immediately through the in-app reporting function or by contacting connect@soulmaphk.net.

8. Policy Updates

SoulMap™ may update this Child Safety Standards page from time to time to reflect changes in law, platform requirements, safety practices, or Google Play policy requirements.

The latest version will always be available on this page.

SoulMap™ Child Safety Standards

Last Updated: 28 May 2026

SoulMap™ is committed to maintaining a safe, respectful, and responsible dating environment. We have zero tolerance for child sexual abuse material, child sexual exploitation, grooming, sexual solicitation of minors, or any content or behaviour that endangers children.

This Child Safety Standards page sets out our policies, reporting channels, enforcement actions, and cooperation approach in relation to child safety.

1. Zero-Tolerance Policy

SoulMap™ strictly prohibits any form of Child Sexual Abuse Material (CSAM), Child Sexual Exploitation (CSE), or Child Sexual Abuse and Exploitation (CSAE).

Prohibited conduct includes, but is not limited to:

Uploading, sharing, requesting, distributing, or promoting CSAM

Sexual exploitation, grooming, coercion, or solicitation of minors

Any attempt to contact, lure, exploit, or endanger a minor

Any content, profile, message, image, or activity that depicts, encourages, facilitates, or normalises child abuse or exploitation

Any attempt to use SoulMap to evade child safety laws or platform safety systems

Any account found to be involved in such activity may be immediately suspended or permanently banned.

2. In-App Reporting

Users can report abusive content, suspicious behaviour, or safety concerns directly within the SoulMap™ app.

To report a user or content in the app:

Open the relevant user chat

Tap Report or Report User, in the top right corner of the chat

Select the reason that best describes the concern.

Submit the report for review by the SoulMap™ team.

Users should report any content or behaviour that may involve minors, exploitation, grooming, harassment, impersonation, coercion, or other safety risks.

3. Safety Contact

For urgent child safety concerns or questions about this policy, users may contact SoulMap™ at:

connect@soulmaphk.net

Please include relevant details such as the user profile, screenshots where appropriate, dates, and a clear description of the concern. Do not forward or redistribute illegal content. Instead, report the issue through the app or contact us by email.

4. Review and Response Process

SoulMap reviews safety reports and prioritises reports involving potential harm to minors, CSAM, CSE, CSAE, grooming, exploitation, or serious safety risks.

Upon receiving a report, SoulMap™ may:

Review the reported profile, content, messages, or account activity

Remove or restrict access to violating content

Suspend or permanently ban accounts involved in prohibited conduct

Preserve relevant evidence where legally required or necessary for safety investigations

Escalate urgent or serious child safety concerns for further review

Report matters to relevant law enforcement, regulatory authorities, or child protection organisations where required by law or where we believe there is a serious risk of harm

We aim to review urgent child safety reports as quickly as possible. Where a report involves potential CSAM, child exploitation, grooming, or immediate safety risk, it will be treated as high priority.

5. Enforcement Actions

SoulMap™ may take enforcement action where a user violates our safety standards, community guidelines, or applicable laws.

Enforcement actions may include:

Content removal

Warning or restriction of account features

Temporary suspension

Permanent account ban

Blocking re-registration where appropriate

Preservation of relevant account information and evidence where legally required

Reporting to law enforcement or relevant authorities where legally required or appropriate

SoulMap™ reserves the right to take immediate action without prior notice where necessary to protect users, minors, or the wider community.

6. Law Enforcement Cooperation

SoulMap™ will cooperate with law enforcement agencies, regulatory authorities, and child protection organisations when legally required or where necessary to address credible risks involving child safety, CSAM, CSE, CSAE, grooming, exploitation, or serious harm.

We may preserve and disclose relevant information in accordance with applicable laws, legal processes, and our privacy obligations.

7. User Responsibility

Users must not use SoulMap™ to upload, share, request, promote, or engage in any content or behaviour involving child sexual abuse, child exploitation, grooming, or harm to minors.

Users who encounter suspicious, abusive, or illegal behaviour should report it immediately through the in-app reporting function or by contacting connect@soulmaphk.net.

8. Policy Updates

SoulMap™ may update this Child Safety Standards page from time to time to reflect changes in law, platform requirements, safety practices, or Google Play policy requirements.

The latest version will always be available on this page.